Shipping Policy
We ship all orders via DPD.

• Orders under £100: £10 shipping fee

• Orders £100 and over: Free shipping

• Prices apply to mainland UK only

Processing & Delivery

• Orders are typically processed within 1–2 business days (excluding weekends and bank holidays).

• Once dispatched, delivery usually takes 1–3 business days.

• You will receive a tracking link once your order has been shipped.

Additional Information

• Please ensure your delivery address is correct at checkout. We cannot be held responsible for delays or losses caused by incorrect address details.

• Delivery times are estimates and may be affected by factors outside our control (e.g. courier delays, weather, peak periods).

• If your order arrives damaged or is missing items, please contact us within 48 hours of delivery.
  
  
   

• Refunds & Returns Policy

• We always aim for our customers to love our products. If you need to return an order, we’re happy to help.

• How to Start a Return...

• Email us at info@phgroup.ltd, and we’ll guide you through the process.

• Returns Conditions

• Returns must be requested within 14 days of receiving your order.

• Items must be unused, unopened, and in their original packaging.

• Due to hygiene reasons, opened or used hair and cosmetic products cannot be returned unless faulty.

• Refunds

• Once your return is received and inspected, we will notify you of the approval.

• Approved refunds are issued to the original payment method within 5–10 business days.

• Original shipping charges are non-refundable, unless the item is faulty or incorrect.

• Return shipping costs are the responsibility of the customer unless the item is faulty.

• Faulty or Incorrect Items

• If you receive a faulty or incorrect product, please contact us immediately, and we will arrange a replacement or full refund in line with your statutory rights.